Privacy Policy of ok play glife

1 Introduction

ok play glife ("we," "us," "the platform") is committed to protecting the personal data of every player who registers and uses our online gaming services. This Privacy Policy describes how we collect, process, store, and protect information in connection with your use of the ok play glife website and mobile app.

This policy applies to all players based in the Philippines who register an account, access any gaming product — including sports betting, live casino, casino games, and eBingo — or interact with our customer support team. It should be read alongside our Terms and Conditions.

We handle personal data with care and only for the purposes described here. We do not use your data in ways that are inconsistent with this policy without first informing you.

2 Information We Collect

When you use ok play glife, we collect information in the following categories:

• Registration data: Your full legal name, date of birth, residential address in the Philippines, email address, and contact number as provided when you create your account.
• Identity verification documents: Government-issued Philippine ID documents submitted as part of KYC verification — such as a passport, PhilSys National ID, driver's license, or SSS/GSIS ID.
• Financial data: Information about deposits, withdrawals, and transaction history. We do not store full payment account credentials, but we do record the payment method type and reference details for transaction reconciliation.
• Gaming activity: Records of games played, bets placed, stakes, outcomes, session durations, and game preferences across all product categories.
• Technical and device data: IP address, browser type, device model, operating system, and session logs collected automatically when you access the platform.
• Support communications: Records of interactions with our customer support team through live chat or email.

You are not required to provide information beyond what is necessary to register and use the platform. However, incomplete or inaccurate information may prevent account verification or access to certain services.

3 How We Use Your Data

ok play glife uses the information we collect for the following purposes:

• To verify your identity and age as part of the registration and KYC process.
• To manage your account and provide access to all gaming products on the platform.
• To process deposits and withdrawals through Philippine banking and e-wallet channels in PHP.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to account queries or disputes.
• To enforce our Terms and Conditions and maintain the integrity of the platform.
• To fulfil legal obligations, including financial record-keeping and reporting requirements under applicable Philippine law.
• To monitor gaming activity in connection with responsible gaming obligations — for example, to identify patterns that may indicate problem gaming behaviour and to apply account restrictions where appropriate.
• To improve platform performance, fix technical issues, and develop new features based on aggregated usage data.

4 Data Sharing

ok play glife does not sell or rent your personal data to third parties. We do not share your data for third-party advertising or profiling purposes.

Your data may be shared in the following limited circumstances:

• Payment processors: Transaction data is shared with Philippine payment service providers and financial institutions as required to process deposits and withdrawals. These providers handle data under their own privacy obligations.
• Identity verification services: KYC document data may be shared with third-party identity verification providers engaged to validate your government-issued Philippine ID.
• Legal and regulatory requirements: We may disclose data to Philippine law enforcement authorities, courts, or regulatory bodies when required to do so by law or in response to a valid legal order.
• Fraud prevention: In cases of suspected fraud, money laundering, or platform abuse, relevant data may be shared with relevant authorities or industry bodies involved in prevention efforts.

Any third parties with whom data is shared are required to handle it securely and only for the purpose for which it was disclosed.

5 Data Security

ok play glife uses technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the platform.
• Secure storage of personal and financial data on servers with restricted access controls.
• OTP (one-time password) authentication for account login and sensitive actions such as withdrawals.
• Internal access controls that limit data access to authorised personnel with a legitimate business need.
• Regular security reviews of platform systems and data handling processes.

While we take these precautions seriously, no online platform can guarantee absolute security. You also have a responsibility to protect your own account — keep your login credentials private and contact support immediately if you suspect unauthorised access.

6 Cookies and Tracking

ok play glife uses cookies and similar technologies to support platform functionality and improve the player experience. Cookies are small text files stored on your device when you visit the platform.

We use cookies for the following purposes:

• Essential cookies: Required for core platform functions — keeping you logged in, maintaining session state during gameplay, and securing account activity.
• Performance cookies: Collect anonymised data about how players navigate the platform, which helps us identify and fix technical issues and improve usability.
• Preference cookies: Remember your settings and preferences so you don't need to reconfigure them each session.

You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to use certain features of the platform. Non-essential cookies can generally be declined without affecting core functionality.

7 Data Retention

ok play glife retains personal data for as long as your account is active and for a defined period after account closure. The specific retention period for different data types is guided by:

• Legal and regulatory requirements under applicable Philippine law, including financial record-keeping obligations for gaming transactions.
• The need to resolve any disputes, claims, or investigations that may arise after account closure.
• Fraud prevention and platform integrity purposes.

When data is no longer required for these purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you want to know more about how long specific data types are kept, you can contact our support team.

8 Your Rights

As a player on ok play glife, you have rights over your personal data. You may exercise the following rights by contacting our support team:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request that inaccurate or incomplete personal data be corrected. You can update basic account details directly through your account settings.
• Right to deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records. Deletion requests for active accounts will be processed as part of the account closure procedure.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances, for example if you dispute its accuracy while a correction is being reviewed.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to data rights requests within a reasonable timeframe. Some requests may take longer to fulfil if they require account-level investigation or coordination with verification systems.

9 Protection of Minors

ok play glife enforces a strict 21+ age requirement. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21.

During registration, you are required to confirm your age and provide a date of birth. KYC verification with a valid Philippine government-issued ID is required before withdrawals are processed, which provides an additional layer of age verification.

If we become aware that personal data has been collected from a player who is under 21, we will take steps to close the account and delete the associated data promptly. If you believe a minor has registered on the platform, please contact our support team.

10 Changes to This Policy

ok play glife may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data handling practices. When material updates are made, we will notify registered players via the platform or by email to the address on record.

The updated policy will be published on this page with a revised effective date. Continued use of the platform after changes have been published constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your data.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, you can reach the ok play glife support team 24/7.

Contact us by email at [email protected] or through the live chat feature available within the platform and app. For account-specific queries, please have your registered email address ready so our team can verify your identity before accessing account data.

For questions about your account, responsible gaming tools, or self-exclusion, you can also visit the Responsible Gaming page or the FAQ.